Shipping Information
We have several shipping methods to accommodate your needs. Here is an overview of the various options and pricing for common game room products. For all methods, the delivery address must be accessible to an 18 wheeler freight truck. If you need a smaller truck, please indicate that when you place an order. Please inspect the items when they are delivered and report any damage to us in the presence of the shipper.
Shipping method definitions:
Curbside Delivery
$399 for standard sized item + $300 each additional item
*Large items may require additional charges
Item will be dropped off in the box on a pallet in a driveway or wheeled by pallet jack into a garage (as long as there is no step). If item is being delivered to a commercial building, it will be dropped in front of the building or brought to a loading dock.
Inside Delivery (without Assembly)
$599 for standard sized item + $400 each additional item
*Large items may require additional charges
Item will be brought inside the home or building and brought into the room of choice. The item will not be unboxed/unwrapped and no assembly will be performed.
Inside Delivery (with Assembly)
$799 for standard sized item + $400 each additional item
*Large items may require additional charges
Item will be brought inside the home or building and into the room of choice. Up to 30 minutes of light assembly will be performed. For pinball machines, the legs will be installed and the backbox will be hinged up, but the balls will not be installed.
Delivery Times:
Pinball HEM, LLC makes no guarantee, expressed or implied, on the delivery time of any products sold. Any estimates given are subject to change and are dependent on time and method of payment, product availability, and turnaround times of shipping companies. In general, items can take from a few days to a few weeks to deliver. New items that are in stock can typically ship right way, while refurbished items may need to be cleaned and tested before they are ready to ship. For the best estimate of shipping times for a specific item, please call and speak with a representative. Expedited delivery may be available.
Shipping and Delivery
Q. How do I know if my order has shipped?
A. Once payment has been received, we will prepare your product ready for shipping. Once it has been shipped, we will notify you via email.
Q. How do I track my order once it is has shipped?
A. On your shipping confirmation email, there will be an email. You can use this number to track your delivery with the courier company.
You can contact the appropriate courier by following these links;
http://www.fastway.com.au/1TrackTrace.html
http://auspost.com.au/track/
http://www.fedex.com/Tracking?cntry_code=au
http://www.tntexpress.com.au/interaction/asps/trackdtl_tntau.asp
http://www.dhl.com.au/en/express/tracking.html
Tracking is available for all orders shipped via Fastway, Express Post, FedEx, TNT and DHL
Q. How much will shipping be?
A. Shipping rates depend on your delivery location, selected courier, as well as the weight and dimension of the products you have chosen. The shipping charge for your order will be displayed during the Checkout process before confirming your order. For larger orders, such as arcade machines, we will provide you with a shipping quote. Once finalised, the price for shipping will then be added to your invoice. We post internationally to all countries.
Q. Is insurance available with the shipping?
A. Yes. During checkout you will be able to select Postal Insurance for your order. This is an optional extra and covers you if your order goes missing or is damaged in transit. This cover extends to the full purchase price of your order, including the courier costs.
Please note that if you do not choose insurance, any loss is fully sustained by you. Generally the courier companies offers limited liability with most up to a value of $100USD or the cost of transport only
Q. Are there any other fees?
A. For orders less than $10USD there will be a $5USD packing & handling fee added to your order. The Packing and Handling Fee is to cover labour costs and is non-negotiable and is in addition to the freight charged for the Product(s).
Q. What services are courier services are available?
A. Please review the different couriers and services that they provide below;
Fastway Couriers
-Australian domestic courier service
-offers online tracking and also the ability to phone Fastway directly and talk with an operator about the status of your package
-transit times from 1-6 days
Australia Post Express Post
-Australian domestic delivery service
-guaranteed next business day delivery for areas within the Express Post network
-offers online tracking
-no signature required for delivery
Fedex
-premium service
-offers online tracking and also the ability to phone Fedex directly and talk with an operator about the status of your package
-signature needed when goods delivered
-transit times from 1-4 days
TNT
-premium service
-offers online tracking and also the ability to phone TNT directly and talk with an operator about the status of your package
-signature needed when goods delivered
-transit times from 1-4 days
DHL
-premium service
-offers online tracking and also the ability to phone TNT directly and talk with an operator about the status of your package
-signature needed when goods delivered
-transit times from 1-4 days
Please note that we no longer offer EMS or airmail services.
Q. Can my order be shipped to a P.O Box?
A. No. Our couriers do not offer shipping to P.O Boxes, so please provide us with a street address. If you are an Australian customers and you are unable to do so, please choose Australia Post as your shipping method.